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Enjoy peace of mind with the DuoGlass 10 Year Warranty

Double Glazed Windows and Doors Warranty Information

DuoGlass Pty Ltd (“the Supplier”) hereby supplies to the legal entity buying or agreeing to buy (“the Buyer”) the following Warranty in respect of its product DuoGlass Double Glazed Windows and Doors (“the Product”). This warranty is to be at all times together with, and subject to, the DuoGlass “Terms and Conditions of Sale”.

Warranty Period and Details

1. Period

Subject to the provisions of this Warranty, the Supplier warrants that the Product shall be, for a period of no less than 2 years from the date of manufacture; and for a period of 10 years for workmanship from the date of installation, be free from:

(a) edge separation or delamination other than that which occurs within 20mm of the original glass edges.

(b) visible or visual defects, inclusions or faults that can be seen from a distance of at least 3 metres and which are not within the acceptable limits set out in DuoGlass’ published specifications for the Product as in force at the time of (A copy of which is available on request).

Warranty on White & Ivory Frames and Sashes shall be for a period of 10 years from the date of delivery.

Warranty on Coloured Frames and Sashes shall be for a period of 7 years from the date of delivery.

Warranty on IGU’s shall be for a period of 10 years from the date of delivery

2. Compliance to Standards
The Product conforms with the applicable Australian and New Zealand Standards AS/NZS 2208 and AS/NZS 2080.

3. Conditions
The Warranty is further subject to the following conditions:

(a) The Warranty applies only to Product in the size, shape and form supplied to the Any Product undergoing subsequent cutting, edge-working or processing shall be excluded from this Warranty.

(b) The Product is not installed where temperatures greater than 70°C are likely to be experienced.

(c) Any sealant used in glazing is compatible with the Product In the case of XIR interlayer the sealant used must be compatible with the sealant supplied as the edge seal on the glass.

(d) All supply and installation of the product is carried out by a Glazier accredited by the Glass and Glazing Association of Western Australia, or the Australian Glass & Glazing Association;

(e) Any defects are subject to the visual defects inspection clause contained in the Supplier’s “Terms and Conditions of Sale”

(f) The Buyer acknowledges that the Product at the time of delivery was undamaged and free from any defects.

(g) At all times after delivery, the Product is protected from contact with wet cement, hard foreign objects, metals and materials likely to cause abrasive damage.

(h) The installation, design, cleaning and maintenance of the Product is entirely in accordance with AS1288/2006 Glass in Buildings, and the Suppliers instructions as published in the Suppliers literature and any specific correspondence pertaining to this installation, and the glass components are not damaged in any way before or during The selection of product is in accordance with Australian Standard AS 1288 and NZ Standard NZS 4223.

(i) That the Product is not exposed to chemical fumes or gases other than those present in normal clear atmospheric air nor is exposed to radiation of any type other than normal sunlight.

(j) The Product is not subject or likely to be subject to stresses from any cause in excess of the stresses advised as acceptable in the Suppliers literature or in specific correspondence.

(k) That the intended application has been brought to the attention of the Supplier prior to order acceptance, heat soak treatment specified where recommended by the Supplier, and that a Thermal Safety Assessment has been carried out.

(l) Spontaneous Nickel sulphide breakage is not covered unless glass has been heat soaked.

4. Reporting and Verification of Product Failure
The Supplier has the right to establish to its satisfaction whether Product deterioration or failure is covered by this Warranty and that the buyer has complied with all of the Warranty conditions. Any failure of the Product shall be reported immediately to the Supplier to enable the Product to be examined in situ by the Supplier to determine cause of failure. If failure of the Product is not notified to the Supplier within seven days of failure, the Buyer shall be deemed to have waived all rights under this Warranty (subject always to the full terms and conditions of the agreement).

5. Exclusions
The Warranty specifically excludes any Product breakage from any cause, other than faulty materials, up to the specified design wind pressure, as determined in accordance with Australian & New Zealand Standards AS/NZS 1170 and AS1288, or NZS 4223, and specifically excludes any consequential liabilities following installation.

The Clause immediately above applies:

(a) In Australia, : subject to limitations imposed by the Trade Practices Act 1974, and any other applicable legislation.

(b) In New Zealand, : Subject to any limitations in the Commerce Act 1986, the Fair Trading Act 1986, the Consumer Guarantees Act 1993, and any other applicable legislation.

This Warranty is in substitution for, and to the exclusion of, all other rights and remedies (if any).

6. Warranty of Replacement Product
Any replacement Product supplied pursuant to this Warranty shall be warranted only until the expiration of the Warranty period for the original Product.

7. Advice
Advice as to applications to which the Product can be put may be obtained from DuoGlass representatives.

8. Governing Law
In Australia: this Warranty shall be governed and interpreted according to the laws applying in the State of Western Australia, Australia.
In New Zealand: this Warranty shall be governed and interpreted according to the laws applying in Auckland, New Zealand.

9. Who Is Entitled To Claim The DuoGlass Guarantee?
You are entitled to claim the DuoGlass Guarantee if:

  • You are the original purchaser and have kept the original purchase receipt or invoice;
  • You have followed the product care instructions provided to you. If you have lost the care instructions, these are available from our showrooms;
  • Our product has been fully paid for; and
  • Our product has been installed in accordance with the product installation instructions provided with the product.

10. How Can You Claim The DuoGlass Guarantee?
If you wish to make a claim, please contact our Head Office within the warranty period by telephone on (08) 6558 2320. It would be helpful if you had the following information on hand:

  • Product details;
  • Copy of your original purchase receipt or invoice; and
  • Address details for where our product was delivered.

Alternatively, you may contact us as follows:
Postal address: PO Box 1149, Joondalup 6919

We will arrange with you for our product to be inspected by us. Where you live outside a radius of 50km from any of our showroom locations, you will be responsible for cost of delivery to our nearest showroom or the cost for our technician to travel to you, unless otherwise agreed with us.

11. What Will DuoGlass Do?
On being advised by you of the potential defect, we or our agent will inspect our product to determine whether the DuoGlass Guarantee applies.

If the DuoGlass Guarantee applies, subject to the exclusions and limitations described, we will:

  • either repair the defective component of the product, or replace it with an identical component where available. DuoGlass will decide whether a component or the product is to be repaired or replaced. If an identical component of the product is not available, we will replace it with a component of similar value, style and appearance; and
  • cover the cost of repairs, labour and travel to effect the repair or replacement.

If we are unable to access your home at the time arranged with you, then you will bear the additional cost to us to return to carry out the work. You are responsible for any other costs related to claiming this warranty unless otherwise provided by law or agreed with us.

If you wish for a defective component of a product to be replaced with a superior component, we will do so on payment of the difference between the component prices. The number of components we replace will be limited to the number we confirm are defective. Any product that we remove to replace will become the property of DuoGlass.

12. Your Statutory Rights
Our goods come with warranties that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the good repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Welcoming showrooms

We have five showrooms in WA, where our highly skilled designers will be on hand to discuss your individual needs with you.